Privacy Policy

Plan My Holidays Pvt. Ltd. (“PMH”, “Plan My Holidays”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of members and users of PMH Club.

This Privacy Policy explains how we collect, use, store, disclose and protect information provided in connection with PMH Club.

By registering for, accessing or using PMH Club, you acknowledge that you have read and understood this Privacy Policy.

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1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• PMH Club registration;
• PMH Club membership accounts;
• PMH Club website and member portal;
• PMH Club offers and promotions;
• Travel bookings associated with PMH Club;
• Customer service interactions;
• Email, telephone, WhatsApp or other communications with PMH;
• Promotional campaigns and membership activities; and
• Other PMH Club-related services and features.

This Policy should be read together with the PMH Club Terms & Conditions and Disclaimer.

2. Information We May Collect

Personal Information: Full name; Mobile number; Email address; Gender, where voluntarily provided or required for a travel service; Communication preferences; Residential or correspondence details, where required; and Other information voluntarily provided by you.

Travel Information: Where you make a travel booking through PMH, we may collect information necessary to arrange the requested services, such as: Traveler details; Passport or identity-document information where required; Travel dates; Destination information; Hotel preferences; Flight or transportation details; Special travel requirements; and Other information necessary to fulfil the booking.

Transaction Information: Where applicable, we may process: Booking details; Payment status; Invoice information; Refund information; Membership purchase information; and Other transaction-related records. Payment card, banking and other payment information may be processed through authorized payment service providers. PMH does not intend to store complete payment-card credentials except where lawfully required and appropriately protected.

3. Information Collected Automatically

When you access the PMH Club website or digital services, certain technical information may be collected automatically, such as: IP address; Browser type; Device type; Operating system; Approximate location derived from technical information; Website usage information; Pages viewed; Login activity; Date and time of access; and Technical or diagnostic information. This information may be used for security, analytics, troubleshooting, website improvement and service administration.

4. How We Use Your Information

Membership Administration: Creating and maintaining your PMH Club account; Issuing and managing your Membership ID; Verifying membership; Providing access to member features; Managing membership benefits; and Responding to membership-related requests.

Travel Services: Processing travel enquiries and bookings; Communicating with hotels, airlines, tour operators and other suppliers; Preparing travel documents; Managing amendments, cancellations and refunds; and Providing customer support.

Communication: We may use your contact information to send: Membership confirmations; Login or account-related communications; Booking confirmations; Travel-related notifications; Important program updates; Service messages; Promotional offers and travel communications, where permitted; and Other communications relevant to your relationship with PMH.

Improving Our Services: Information may also be used to: Improve the PMH Club website; Understand member preferences; Develop new travel products; Analyze program performance; Improve customer experience; Detect technical issues; and Maintain website and system security.

5. Marketing Communications

Where permitted by applicable law, PMH may send members information about: Travel offers; Holiday packages; PMH Club benefits; Special promotions; Seasonal campaigns; New destinations; Partner offers; and Other travel-related products or services. You may opt out of promotional communications using the unsubscribe mechanism included in the communication or by contacting PMH. Please note that opting out of marketing communications may not stop essential service communications, such as booking confirmations, security alerts, membership updates or other necessary account-related messages.

6. Sharing of Information

PMH may share relevant personal information with selected third parties where necessary to provide services or operate PMH Club. These may include: Airlines; Hotels and resorts; Tour operators; Cruise operators; Transportation providers; Activity and excursion providers; Travel insurance providers; Visa and documentation service providers; Payment service providers; Technology and hosting providers; Customer-support providers; Marketing or communication service providers; and Professional advisers or authorities where legally required. We aim to share only information reasonably necessary for the relevant purpose.

7. Third-Party Service Providers

Some PMH Club services may depend on third-party suppliers. When information is shared with such suppliers, their own privacy policies and terms may also apply. PMH takes reasonable steps to work with service providers that are expected to handle information appropriately, but PMH cannot control the independent privacy practices of every third party.

8. Cookies and Similar Technologies

The PMH Club website may use cookies and similar technologies to: Maintain login sessions; Remember preferences; Improve website functionality; Understand website usage; Improve performance; Enhance security; and Support relevant marketing or analytics activities, where applicable. You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of parts of the website.

9. Data Security

PMH takes reasonable technical, organizational and administrative measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no website, digital platform, electronic transmission or storage system can be guaranteed to be completely secure. Members should maintain the confidentiality of their PMH Club login credentials and notify PMH promptly if they believe their account has been compromised.

10. Data Retention

PMH may retain personal information for as long as reasonably necessary for: Providing PMH Club services; Maintaining membership records; Completing travel bookings; Meeting legal and regulatory obligations; Resolving disputes; Maintaining financial and business records; Preventing fraud or misuse; and Protecting legitimate business interests. When information is no longer reasonably required, PMH may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include: Requesting access to certain personal information; Requesting correction of inaccurate information; Requesting deletion where legally permissible; Withdrawing consent where processing is based on consent; Requesting information about how your data is used; and Opting out of certain promotional communications. Requests may be subject to identity verification and applicable legal limitations.

12. Updating Your Information

Members are responsible for keeping their PMH Club account information accurate and current. If your mobile number, email address, name or other relevant information changes, you should notify PMH or update the information through available account-management features.

13. Children's Privacy

PMH Club membership is intended for individuals who are legally eligible to enter into the applicable membership arrangement. Where travel bookings involve children or minors, information relating to them may be collected from their parent, guardian or authorized traveler where necessary to arrange the requested travel services. PMH does not knowingly seek to collect personal information from children for independent PMH Club membership where such membership would not be legally permitted.

14. International Data Transfers

Some airlines, hotels, technology providers, payment processors, travel suppliers or other service providers may operate outside India. Where personal information needs to be transferred or processed outside India, PMH will take reasonable steps to handle such information in accordance with applicable legal requirements.

15. Third-Party Websites and Links

The PMH Club website may contain links to third-party websites, booking platforms, partner websites or other external services. PMH is not responsible for the privacy practices, security or content of third-party websites. Members should review the privacy policies of third-party websites before providing personal information.

16. Fraud Prevention and Legal Compliance

PMH may collect, use, retain or disclose information where reasonably necessary to: Prevent fraud; Investigate misuse of PMH Club; Protect members and PMH; Enforce applicable Terms & Conditions; Respond to lawful requests; Comply with legal or regulatory requirements; or Protect rights, property or safety.

17. Business Transfers

If PMH undergoes a merger, restructuring, acquisition, sale of business assets or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

18. Changes to This Privacy Policy

PMH may update this Privacy Policy from time to time to reflect changes in: PMH Club features; Technology; Business practices; Legal or regulatory requirements; or Privacy and security practices. The updated Privacy Policy will be published on the relevant PMH Club website or member platform with an updated effective date. Members are encouraged to review this Policy periodically.

19. Contact Us

For questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Plan My Holidays Pvt. Ltd.
PMH Club — Member Services
Website: www.planmyholidays.co.in
Email: planmyholidaysindia@gmail.com
24×7 Helpline: +91-7268-96-7268

When contacting us regarding personal information, we may request reasonable information to verify your identity before processing your request.

20. Acceptance

By registering for or using PMH Club, you acknowledge that you have read and understood this Privacy Policy. Your continued use of PMH Club following publication of an updated Privacy Policy may constitute acceptance of the revised Policy to the extent permitted by applicable law.